Return & Refund Policy
Last updated: June 2025
⚠️ Important: Due to the nature of herbal and medicinal products, we follow a strict return policy in compliance with DGDA guidelines.
✅ Eligible for Return/Refund
- Damaged products: If your order arrives visibly damaged or broken, contact us within 24 hours of receipt with photos.
- Wrong product delivered: If you receive a different product than ordered, we will replace it at no extra cost.
- Sealed/unopened products: Unopened products in original packaging may be returned within 7 days.
❌ Not Eligible for Return
- Opened or used products (for hygiene and safety reasons)
- Products returned more than 7 days after delivery
- Products without original packaging
- Consultation fees (once the consultation has taken place)
💰 Refund Process
Approved refunds are processed within 5–7 business days via the same payment method or bKash/Nagad transfer. For COD orders, refunds are issued via bKash.
📞 How to Request a Return
- Contact us within 7 days of delivery
- WhatsApp: +8801765748066 with your order number and photos
- Email: tibvora@gmail.com with subject "Return Request – [Order Number]"
- Our team will respond within 24 hours